On-Site Automotive Training

Dynamic workshop that outlines the philosophies and specific techniques to differentiate from the masses your selling style, management and marketing approaches. This workshop is continually updated to keep up with the latest and best ideas and techniques that can revolutionize your business and move to a higher level by addressing your customers wants and needs in the most up to date, customer friendly approaches.

Length: Two to five day Training Workshop, salespeople attend 1/2 day sessions each day to maintain floor coverage and to quickly utilize the information learned.
Who should Attend: Salespeople, Managers, Mid-level and Executive-level Managers

The most results-oriented and innovative phone workshop available today. This workshop will provide a unique approach for incoming and outgoing phone calls. By the end of this workshop, your business will have a specific phone approach and a system to both utilize the skills learned and how to monitor your results. This workshop modernizes phone techniques and eliminates traditional mistakes made by salespeople and managers.
Specific items covered are, how to deal with internet shoppers, getting name, numbers and appointments and how to follow up sold and unsold customers. Watch your appointment kept ratios, customer retention rates and outbound calls soar after this workshop.

Length: Two-day Training Workshop, salespeople attend 1/2 day sessions.
Who should Attend: Anyone who uses a phone.

Advanced workshop that details latest rapport building skills and techniques that work with sophisticated, educated buyer of today. Advanced topics such as body language, nuero-lingistic programming, behavior states, personality types, power words and phrases as well as niche marketing techniques are covered. This workshop is interactive and involves exercises designed to create a unique operating approach for each salesperson as well as your business. Watch your business move to another level as your employees become masters of communicating and marketing to your customers.

Length: Two-day Training Workshop.
Who should Attend: Anyone who communicates with customers.

Dynamic workshop that outlines the philosophies and specific techniques to differentiate from the masses your selling style, management and marketing approaches. This workshop is continually updated to keep up with the latest and best ideas and techniques that can revolutionize your business and move to a higher level by addressing your customers wants and needs in the most up to date, customer friendly approaches.

Length: One- or Two-Day Training Workshop
Who should Attend: Anyone who wants more from any aspect of their life.

Ground breaking workshop that contains incredible goal setting techniques that will enable your salespeople and managers to break through barriers, improve attitudes and recharge their lives. In this workshop, the participants are led through several exercises that make them look at and commit to short and long term growth. A road map for self improvement and achievement is designed for each participant in this workshop that will increase the production in your business.

Length: One- or Two-day Training workshop.
Who should Attend: Anyone who wants more from any aspect of their life.

Maximize and modernize the negotiating skills of your employees. Reduces the back and forth and all unfriendly approaches to negotiating. Attendees will learn value-added negotiating with the most customer-friendly and effective negotiating techniques ever developed. Your gross profit will soar after this workshop. You will be amazed at how much your employees will learn about negotiating and yet still increase customer satisfaction.

Length: Two-day Training Workshop.
Who should Attend: Anyone who deals with a customer.

Dramatically improve customer service relations with this workshop. This workshop details potential pitfalls in customer service and how to protect yourself from reoccurring service nightmares. Outlines philosophies and specific techniques for better customer service. Attendees leave with specific action steps to make big gains in customer satisfaction. Move from customer satisfaction to customer elation!

Length: Half- and Full-day Training Workshop.
Who should Attend: Everyone who directly or indirectly deals with a customer.

Workshop details effective management actions for producing maximum results. Attendees will learn how to organize their day, what to concentrate on that gets results, one-on-one coaching, hiring and training practices, team building skills and the most effective deal making and gross improving desking skills available. Improve your gross per unit by $200 or more while reducing the back and forth games. You will discover the 4P’s of Management – People, Process, Product and Market Positioning. Immediate results!

Learn how to increase your leasing penetration and customer retention. Learn what salespeople should and should not say. Get specific information on how to desk for improved leasing penetration.

Length: One- or Two-day Training Seminar.
Who should Attend: Salespeople and Managers.

Explode your product penetrations and gross per copy. This is a results based innovative approach to your F&I selling process. You will learn the proper sales process, sales psychology, proper menu presentation, proper product mix, lender relations and compliance.